World Wide Worx 2024 Online Retail Report

Fast Facts About World Wide Worx

Fast Facts

20% of consumers found online retail gives more choice and variety

Retailers with the biggest market share attribute their success to a personalised offering sent directly to customers

Industry Type: Online florist
Integration Type: Shopify
Merchant History: Merchant since 2021

Case Study: World Wide Worx

Merchant overview

Key Takeaways About World Wide Worx

Get a quick overview of the trading history between Peach Payments and World Wide Worx

Report Overview

Key Report Takeaways

Customer service

74% believe is the most important factor to the success of online retail

Trust, security and stability

Rated by 4.9 out of 5 businesses as the key factors behind the selection of a payment gateway

Payment methods

From Apple Pay to Buy Now Pay Later, consumers demand a variety of ways to pay

Card declines

52% of all cart abandonment is a result of declined card payments during online transactions

The online retail landscape may be evolving, but we are here to guide you with dedicated support, security at scale, and peak performance when you need it most.

Think bigger than the technology of payments: Think about a team of performance specialists that will take your customer service to the next level

According to the WWW study, customer service ranks as the most important factor to the success of online retail activities among respondents, at 74%. 

Recognised for outstanding customer service, Peach Payments differentiates itself with rapid support—resolving over 95% of issues within the first 24 hours. Each key enterprise account benefits from dedicated Account Managers who provide detailed monthly reports on conversions, customer trends, and the latest payment methods, ensuring the health of your business. Our approach goes beyond tracking failure codes by analyzing user behavior to understand and address the root causes of payment failures, setting us apart from other Payment Service Providers.

Think bigger than payments: Think trust, security and peak performance when you need it most

According to the WWW study, both trust and security are consistently rated highly across all company sizes.The stability of the system and failovers also received high ratings across all company sizes. This suggests that businesses value payment gateways that ensure trust,  uninterrupted service and have robust failover mechanisms in place.

We deliver a secure and seamless shopping experience with state-of-the-art encryption and rigorous merchant screening. Our platform features robust security tools and maintains a 99.9% uptime, ensuring reliable transaction processing. In case of downtime, our automatic failover mechanism keeps your operations smooth. Uniquely, we offer free redundancy for 3D Secure transactions, emphasizing our commitment to uninterrupted service without additional costs.

Think bigger than credit cards: Offer more payment methods to increase your conversion opportunity

According to the WWW study, cards (100%) and EFT (95%) payments remain the most universally used payment methods. Alternative payment methods are also taking center stage. For Enterprises, vouchers (61%), Bnpl (47%) and Payment Links (44%) are  the most utilized. Digital wallets are also on the rise, with  37% of merchants currently using Apple Pay and/or Google Wallet.

We recognise that providing a variety of payment options caters to diverse consumer needs, enhancing merchant sales. We offer insights on which methods yield the highest conversions, such as a 20% increase with Apple Pay due to less friction and no need for repeated credential entries, boosting transaction volumes by 36%. Additionally, 1Voucher is becoming popular for its ability to lower entry barriers for cash customers, showing a 75% conversion rate.

The rising trend of Buy Now, Pay Later options helps sustain sales during slow periods without increasing consumer debt. Our dedicated specialists and Account Managers use transaction data to proactively address challenges, ensuring smooth payment processes and robust recovery flows

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